Tick of approval: The Police Welfare Fund Health Plan team with a framed copy of the Consumer People’s Choice award. Back row, from left, Pete Hayes (Welfare Fund manager), Olivia Gerraty (senior medical claims processor), Patricia Knibbs (medical claims assessor), Sarah Fearon (surgical claims administrator); front row, from left, Jaisica Chovhan (Health Plan supervisor); Amy Saywell (medical claims assessor); Andrea Evans (surgical claims administrator).
The award was presented to the Police Welfare Fund by Consumer NZ general manager business Derek Bonnar.
It was determined through a Consumer survey in August 2019, in which Police Health Plan achieved a 98 per cent satisfaction rating. Eighty-eight per cent of respondents said they were very satisfied with the health insurance provider.
“You knocked it out of the park,” Derek told staff, referring to the exceptionally high satisfaction rating when compared with competitors.
Police Health Plan’s strong performance was further cemented by a remarkable 0 per cent dissatisfaction score in the survey. “I’ve never seen a result like that before,” he said.
The endorsement allows Police Health Plan to display the Consumer People’s Choice tick of approval icon on its promotional material, giving extra assurance if you join the plan.
You can find out more about the People’s Choice award, and a list of other service providers who carry the endorsement, on the Consumer website, consumer.org.nz/about-peoples-choice.