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NZPA Website Privacy Statement

The NZPA (we, us, our) complies with the Privacy Act 2020 and Health Information Privacy Code 2020 when dealing with your personal information. 

We are committed to your privacy and it is important to us that you trust us with your personal information.  This statement outlines how we collect, use, disclose and protect your personal information in relation to this website and related online applications. 

By providing your personal information to us on our website, you are consenting to the collection, storage, use and disclosure of that information as set out in this Privacy Statement.

 

Collection of information

We collect personal information to provide you with access to, and use of the products and services listed on our website (Products & Services), and to improve and develop new services.

We collect the following personal information:

  • Your name, postal address, email address, date of birth, gender, and medical information
  • Health information
  • Payment information such as your bank account or credit card information
  • Information relating to applications for insurance products or claims (past and/or present) 

Information about the additional types of personal information we collect can be found on the forms you complete and the questions we ask. 

You have the right to refuse the collection of personal information, however, should you refuse to provide information as requested this may restrict our ability to provide you with access to our products and services. 

If we do not have adequate personal information about you, or the information provided is misleading, our ability to provide a contract of insurance to you or pay any claims arising from an insurance policy may be affected. 

 

Use of information

We may use your personal information in the following ways:

  • To identify you
  • Contact you about your membership and the products and services you hold with us
  • To improve our products and services
  • Insurance underwriting purposes
  • For promotional messages, marketing, or advertising
  • Legal and regulatory compliance requirements
  • Statistical purposes

We will generally only use personal information provided to us for the purpose you provided it (for example, to action or respond to your inquiry; to administer, evaluate and improve the website, and to improve our products and services).

We may also use personal information provided to us for other reasons permitted under the Privacy Act (with your consent, for a directly related purpose, or where the law permits or requires it).

Information provided while obtaining a quote for Health or Life insurance will be retained for a period of seven (7) days, then deleted after anonymisation and conversion into statistical data. 

 

Disclosure of information

We may disclose your information where:

  • That was the intended purpose of the collection
  • You authorise the disclosure
  • The information is in a form that does not identify you
  • It is necessary to avoid endangering someone health or safety, or to uphold or enforce the law

Information disclosed to our third-party providers while providing you with access to our products and services is only done so on the provision that the provider’s Privacy Policy has similar provisions to that of NZPA. 

 

Protection of information

We take your privacy seriously therefore we will take reasonable steps to protect your personal information we hold against misuse, loss or unauthorised access or disclosure. 

Our information security policies govern both computer records and our paper files, thereby minimising the possibility of unauthorised access to your personal information. The personal information you provide to us is encrypted as it is transmitted between your browser and our server over the Internet, so it cannot be read by anyone visiting our site. We store your data on secure servers in controlled facilities. All employees are expected to respect the confidentiality of any personal information we hold. 

 

Right of access and correction

Your information is held securely and will not be disclosed to any other person or organisation unless authorised by you.

You have the right to:

  • find out from us whether we hold personal information about you
  • access that information, and if applicable
  • request corrections to that information

If NZPA has a good reason for refusing a request for correction, you are entitled to request that a statement be attached to the information of the correction that was sought but not made. NZPA may refuse a request for access to personal information under grounds stipulated in Principle 6, ss49 – 53 of the Privacy Act 2020.

If you want to check personal information that we hold, please email the Privacy Officer at privacy@policeassn.org.nz

For more information on the privacy laws in New Zealand and contact details for the Office of the Privacy Commissioner, please visit their website https://www.privacy.org.nz/about-us/contact/

 

Records and retention of personal information

NZPA will only retain personal information for as long as it is required for the purposes for which the information may lawfully be used.

Information retained by NZPA is kept in accordance with our Privacy Policy which could enable us to retain your personal information for a period of up to ten (10) years beyond the expiration of your membership with NZPA. 

Information provided while obtaining a quote for Health or Life insurance will be retained for a period of seven (7) days, then deleted after anonymisation and conversion into statistical data.

 

Public records

Where any information provided — which may include personal information — to or through this website constitute public records, it will be retained to the extent required by the Public Records Act 2005.

 

Call recording

As part of our commitment to providing the best possible service to our members we record all telephone calls answered in our Member Services Centre. This helps us to identify ways that we can provide you with a better service.

We record calls:

  • for staff training purposes, helping us to improve the quality of our member service and to ensure the information we provide is consistent and accurate,
  • so we can find ways to simplify our service to you, and
  • to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

We understand your personal information is important to you, and we are committed to protecting your privacy. We store the recordings securely for seven years and securely destroy them after this period.

Unless we have lawful reason for withholding this information, it will be made available if you request access to a transcript of your call by emailing the Privacy Officer at privacy@policeassn.org.nz.

 

Privacy Concerns

If you believe your privacy has been breached or if you have concerns about your private information held with us, you can contact us on privacy@policeassn.org.nz.

If you do not agree with a decision regarding access to your personal information. To manage such issues, our organisation has an internal dispute resolution procedure.

We will review your concerns about your privacy and if we cannot resolve it, you may contact the Privacy Commissioner, either by phone on 0800 803 909 or by mail to PO Box 10 094, Wellington 6140.