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General enquiries:

(04) 496 6800


0800 500 122

Making a medical claim

For medical receipts that you have paid for and wish to claim back under your chosen Plan, fill out the medical claim form.

Your claim will be processed and paid into your nominated bank account within 10 working days of when it is received by Health Plan.

Claims are paid out on Wednesdays, with a remittance being emailed to you detailing what you have claimed for and the amount reimbursed

If you have any queries please call our Member Services Centre on 0800 500 122.

You can print and complete or edit your claim form online.

Filing your claim electronically

To edit the claim form electronically please

1. Open the 'editable online' pdf using either Chrome or Internet Explorer internet browsers for best results

2. SAVE it to your computer before you complete the form so you don’t lose your details

3. Complete the form, save again, then send the completed form to us (see details below).

By post

Attach the original receipts and invoices and send to: Police Health Plan Ltd, PO Box 12344, Wellington 6144.


By email

Email to along with your invoices and receipts as attachments (jpeg, png or PDF). If you are emailing your claim form, you don't need to post a copy as well.

Please note when scanning your forms and receipts, ensure your Eftpos receipt doesn't cover up any important information on your invoice.