Questions & Answers

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Does it cost me extra to pay fortnightly premiums for my insurances?

With Police Fire & General Insurance, there are no additional fees for the convenience of paying your premiums fortnightly. ...

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How do I make a claim on my Fire & General Insurance policy?

If you need to make a claim, call NZI on 0800 11 00 88. ...

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How much should my contents insurance cover me for?

As everyone’s situation is different, NZI has a contents valuation calculator that you can use to get a rough estimate of what your contents may be valued at. ...

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I am going to be moving house soon – will my contents be covered in transit during the move?

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I will be going away for an extended period of time, leaving my house vacant. As my insurer, do I need to inform you?

It is important that you let us know if you house will be vacant. Also advise us if someone will be checking in on the property, or if you have someone house-sitting for you. ...

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Is there an advantage to insuring all my possessions with Police Fire & General Insurances?

With all your policies insured under Police Fire & General Insurances, you will receive a multiple-policy discount on your policies, and have the convenience of all your policies under one roof. This means there are no gaps between cover under diffe ...

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Will you cover my contents while they are in storage?

Call our Member Services team on 0800 500 122 to discuss cover for your contents while they are in storage. Please note that we no longer offer cover for contents stored in a container and conditions do apply for contents in storage, along with an add ...

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