Questions & Answers

If you can't find the answer to your question here check you are logged in first and if you still can't find it click here and email your question to us.

Can I get a discount if I insure more than one thing with Police Fire & General Insurances?

Yes, insure more than one risk with us and receive package discounts on your contents, motor vehicle and pleasurecraft policies. ...

Read full entry

Can I insure my trailer?

If you have a vehicle insured with us on ‘Full cover’, any accidental loss to a trailer* owned by you and your spouse/partner will be covered up to $2,500. This cover applies whether it is attached to the vehicle or not. If the trailer is va ...

Read full entry

Do I have to add drivers to my policy if they are only using the vehicle for a short period?

Yes. Regardless of the length of time they are using the vehicle, we need you to provide us with their name, date of birth and their driving information, including what type of licence is currently held and if the driver has had any previous accidents o ...

Read full entry

Do the excesses for vehicle insurance vary at all?

The standard excess for all Police Fire & General Motor Vehicle Insurance is $400 (however you can choose a higher excess in exchange for a lower premium). For drivers under 21, there is an additional $750 excess ($1,150 total), and for drive ...

Read full entry

Do you have any special cover for landlords?

...

Read full entry

Does it cost me extra to pay fortnightly premiums for my insurances?

With Police Fire & General Insurance, there are no additional fees for the convenience of paying your premiums fortnightly. ...

Read full entry

How do I get the 6 months free home insurance advertised?

If you take out a home loan through the Police Home Loans package directly with ANZ (not through a broker), and have not used the offer previously, call us on 0800 500 122 to discuss taking advantage of the 6 months free cover. ...

Read full entry

How do I make a claim on my Fire & General Insurance policy?

If you need to make a claim, call NZI on 0800 11 00 88. ...

Read full entry

How much should my contents insurance cover me for?

As everyone’s situation is different, NZI has a contents valuation calculator that you can use to get a rough estimate of what your contents may be valued at. ...

Read full entry

I am going to be moving house soon – will my contents be covered in transit during the move?

...

Read full entry

I will be going away for an extended period of time, leaving my house vacant. As my insurer, do I need to inform you?

It is important that you let us know if you house will be vacant. Also advise us if someone will be checking in on the property, or if you have someone house-sitting for you. ...

Read full entry

I'm looking to make some renovations on my home. Will you cover me during the renovation period?

You will need to inform us of what kind of renovations will be taking place, either by calling us on 0800 500 122 or by emailing insurances@policeassn.org.nz . This information will then be run past our underwriters and our insurances team will be in ...

Read full entry

Is there an advantage to insuring all my possessions with Police Fire & General Insurances?

With all your policies insured under Police Fire & General Insurances, you will receive a multiple-policy discount on your policies, and have the convenience of all your policies under one roof. This means there are no gaps between cover under diffe ...

Read full entry

Is there any benefit to excluding drivers under the age of 25 from my vehicle insurance?

We offer a discount on your premium if you choose to exclude under 25s from driving the vehicle. ...

Read full entry

Is there free roadside assistance on my vehicles?

If your vehicle is insured for 'Full Cover', you automatically get our free premium Roadside Assistance for the vehicle, no matter who is driving. If your vehicle is insured for Third Party, Fire and Theft, or Third Party Only, there is no roa ...

Read full entry

My house was built in the 1920s. Will there be any problem getting it insured with Police Fire & General Insurances?

Any members wanting to insure a house built before 1935 will need to complete a quote by calling 0800 500 122. You will need to complete a ‘Pre 1935’ form and return it to our insurances team at insurances@policeassn.org.nz . This will ...

Read full entry

What is the 'Named Driver' option and how will it benefit me?

The ‘Named Driver’ option allows for up to two main drivers to be named on the policy. These drivers must be over 25 and have a Grade 1 ‘No Claims Bonus’ grade. Having ‘named drivers’ on your policy gives you a di ...

Read full entry

What will the excess be on my home insurance policy?

...

Read full entry

Will you cover my contents while they are in storage?

Call our Member Services team on 0800 500 122 to discuss cover for your contents while they are in storage. Please note that we no longer offer cover for contents stored in a container and conditions do apply for contents in storage, along with an add ...

Read full entry

Your offices are not open in the weekend. Does this mean that if I purchase a new car over the weekend, it is not insured?

If you already have a vehicle fully insured with us, any new or replacement vehicle is automatically covered for up to $100,000 for 30 days. You will need to inform our Insurances department within 30 days of purchasing the vehicle for it to continue ...

Read full entry