Questions & Answers

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Am I covered for travel costs relating to my medical procedure under Health Plan?

Please email enquiries@policeassn.org.nz or call our Member Services team on 0800 500 122 8am-5.30pm Mon-Fri to discuss the travel costs you would like to claim. ...

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Can I claim back the cost of my prescription glasses (and sunglasses) under my Health Plan?

If you have Comprehensive cover, you can claim up to $300 annually to go towards prescription lenses (including contact lenses and prescription sunglasses). The benefit is for the cost of lenses and excludes the cost of frames. You can also claim up ...

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Does my Health Plan cover any IVF and infertility treatment?

A one-off provision of up to $10,000 for IVF and infertility treatment is available as a loyalty benefit under Comprehensive cover, but you will need to email: enquiries@policeassn.org.nz or call 0800 500 122 8am-5.30pm Mon-Fri to discuss your optio ...

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Does my Health Plan cover me for any Prenatal/Antenatal care?

Costs relating to pregnancy are generally excluded from cover under the Health Plan. However under some conditions there is cover for prenatal/antenatal care under our Health Plan Loyalty benefits. If you have been covered by the Comprehensive cover f ...

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How do I make a claim under my Health Plan?

For information on making a claim for your medical expenses, see How to: Medical claim ...

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How long does it take to settle a Health Plan claim?

We aim to have all Police Health Plan claims received processed within 10 working days, usually faster. If you have any questions about your claim, contact our Members Services Team. ...

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I need to have a CT, PET or MRI scan, how do I claim for this?

Our How to: CT/MRI/PET Scans guide can help you to claim for your upcoming scan. ...

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I need to have a mole removed, am I covered?

If your mole is being excised (not lasered or frozen off) then this is classed as a surgical procedure. If being done by a: ...

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I require an epi pen, can I claim for this?

Epi pens can be claimed under the prescription benefit on Basic and Comprehensive cover. The epi pen must be obtained on a script. See our plan details to find out what you can claim. ...

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Is mole mapping covered under my Health Plan?

Mole maps, and any other maintenance examinations or consultations are a general exclusion from Health Plan cover and are not covered. ...

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What can I claim for in terms of home aid following surgery?

If you have comprehensive cover and require home aid after your surgery, you can send through receipts for services to claim some costs. Please include dates, amounts, and services that were provided on the receipts. You cannot claim for home aid i ...

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When should I lodge a claim with Police Health Plan?

Members can claim at any time when receipts total $100 or more. All claims however must be submitted for settlement within 18 months of incurring the charge. Any claims received that are over 18 months old, will not be reimbursed by Police Health Plan. ...

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