Questions & Answers

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How long does it take to settle a Health Plan claim?

We aim to have all Police Health Plan claims received processed within 10 working days, usually faster. If you have any questions about your claim, contact our Members Services Team. ...

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I’m about to be admitted to a private hospital for surgery, will Police Health Plan cover me?

All Health Plan surgical claims must be pre-approved prior to surgery. As soon as surgery has been decided necessary, you should submit a Surgical Prior-Approval Form for pre-approval of your surgical claim. After receiving the returned completed form, ...

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When should I lodge a claim with Police Health Plan?

Members can claim at any time when receipts total $100 or more. All claims however must be submitted for settlement within 18 months of incurring the charge. Any claims received that are over 18 months old, will not be reimbursed by Police Health Plan. ...

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